At Cedar Root Store, we strive to provide a seamless and satisfactory shopping experience for our valued customers. This Return and Refund Policy outlines the guidelines and procedures for returning products and requesting refunds. Please read this policy carefully before making a purchase.
Eligibility for Returns:
We accept returns for most products within 5 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return. Please check the product description or contact our customer support team for clarification.
Return Process:
To initiate a return, please contact our customer support team within the specified return period.
Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
Please ensure that the item is securely packaged to prevent damage during transit.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items to ensure safe and timely return delivery.
Refunds will only be issued upon receipt and inspection of the returned item.
Refund Options:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed using the original payment method used for the purchase.
Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or credit card provider.
Non-Refundable Items:
Certain items are non-refundable, including but not limited to gift cards and perishable goods.
If a non-refundable item is damaged or defective, please contact our customer support team for assistance.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact our customer support team immediately.
We may request supporting documentation, such as photographs or a detailed description of the issue, to facilitate the resolution process.
Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective item.
Cancellations:
If you wish to cancel an order, please contact our customer support team as soon as possible.
We will make every effort to accommodate your request, but please note that cancellations may not be possible if the order has already been processed or shipped.
Policy Updates:
This Return and Refund Policy is subject to change without prior notice.
Any updates or modifications will be posted on our website.
If you have any further questions or require clarification, please do not hesitate to reach out to our customer support team. Thank you for choosing Cedar Root Store, and we appreciate your understanding and cooperation in adhering to this Return and Refund Policy.